Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Weingut Grans-Fassian, Gerhard Grans, Römerstraße 28, 54340 Leiwen, +49 0507 3170, by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have
received the goods back or until you have provided proof that you
have returned the goods, whichever
is earlier. You must return or hand over the goods to us or to [insert name and address of the person you authorise to receive the goods, if applicable] immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this Agreement. The time limit will be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

Sample revocation form (If you want to revoke the contract, please fill out and return this form)
- To [Insert: name/company name, address, e-mail address and, if available, fax number]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of paper notification)
- Date
(*) Delete as applicable.