Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Weingut Grans-Fassian, Catherina Grans, Römerstraße 28, 54340 Leiwen, +49 (0) 6507 3170, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back from
or until you have provided proof that you have returned the goods to
, whichever is the earlier
You must return or hand over the Goods immediately and in any event no later than
fourteen days from the date on which you notify us of the revocation of this
Agreement to ... us or to [insert
name and address of the person you authorise to receive the Goods
where applicable]. The
time limit will be deemed to have been observed if you send the goods before the expiry of the fourteen
day period.

Sample revocation form (If you want to revoke the contract, please fill out and return this form)
- To [Insert: name/company name, address, e-mail address and, if available, fax number]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of paper notification)
- Date
(*) Delete as applicable.